At The Wise Clothing, we prioritize delivering your orders efficiently and
keeping you informed throughout the process.

Order Processing: Once you place an order with The Wise Clothing, our team works hard to process it as quickly as possible. As soon as your order is packed and ready for shipment, an automatic tracking code is generated and sent to the email address you provided during checkout. This allows our customers to track their orders in real-time and anticipate their arrival. It's important to note that this tracking information originates from the shipping company, and we are not responsible for any delays that may occur during transport. However, we always
strive to ensure our customers receive their orders as promptly as possible and offer our customer service to address any issues that may arise during the shipping process.

Shipping Costs:

Netherlands: €4.95

Belgium: €5.95

We collaborate with reliable shipping partners DHL and POSTNL to ensure our customers receive their orders on time and in excellent condition.

Returns: At The Wise Clothing, our goal is complete customer satisfaction. That's why
we offer a return policy for all orders placed through our website. Before
returning a package, it's crucial that you have read and understood our return policy. Our return policy
contains essential information about the conditions for product returns, including the return timeframe, the required condition of the product, and the process for returning the product. We recommend carefully reviewing our return policy
before initiating a return.

If you decide to return a product, please follow the instructions in our
return policy to ensure a smooth process. Our return policy is designed to facilitate the efficient and streamlined processing of all returns, allowing us to provide you with a solution quickly.

Contact Us: The Wise Clothing is committed to delivering the best possible service to our customers and is always ready to address any questions or concerns. Therefore, customers can reach out to us via our email address at contact@thewise-lifestyle.com.

Our customer service team strives to respond to all emails within 1-3 business days. We recommend customers include their order number and contact information in the email to enable us to respond promptly and effectively to their request.

If you have any questions or need assistance with your order, please do not hesitate to contact us. We are here to help.