At The Wise Clothing, we prioritize delivering your orders efficiently and keeping you informed throughout the process.

Once you place an order with The Wise, our team works hard to process it as quickly as possible. As soon as your order is packed and ready for shipment, an automatic tracking code is generated and sent to the email address you provided during checkout.

This allows our customers to track their orders in real-time and anticipate their arrival. It's important to note that this tracking information originates from the shipping company, and we are not responsible for any delays that may occur during transport.

However, we always strive to ensure our customers receive their orders as promptly as possible and offer our customer service to address any issues that may arise during the shipping process.

Shipping Costs may vary. All orders from The Wise are being send out from The Netherlands, hence why these costs may vary depending on where you are located.

We collaborate with reliable shipping partners DHL, POSTNL & DPD to ensure our customers receive their orders on time and in excellent condition.

Returns: At The Wise Clothing, our goal is complete customer satisfaction. That's why we offer a return policy for all orders placed through our website. Before returning a package, it's crucial that you have read and understood our return policy. Our return policy
contains essential information about the conditions for product returns, including the return timeframe, the required condition of the product, and the process for returning the product. We recommend carefully reviewing our return policy before initiating a return.

If you decide to return a product, please follow the instructions in our
return policy to ensure a smooth process. Our return policy is designed to facilitate the efficient and streamlined processing of all returns, allowing us to provide you with a solution quickly.

Contact Us: The Wise is committed to delivering the best possible service to our customers and is always ready to address any questions or concerns. Therefore, customers can reach out to us via our email address at contact@thewise-lifestyle.com.

Our customer service team strives to respond to all emails within 1-3 business days. We recommend customers include their order number and contact information in the email to enable us to respond promptly and effectively to their request.

If you have any questions or need assistance with your order, please do not hesitate to contact us.

We are here to help.