General Questions:

What does The Wise stand for?: The Wise is driven by our passion for timeless fashion and our commitment to becoming more
and more responsible. We hope that our clothing lasts a long time and is worn with love.

How can I stay informed about The Wise?: Subscribe to our newsletter to be the first to know about our latest releases, special offers, and updates.

Do you offer custom or personalized clothing?: Currently, we do not offer custom or personalized clothing. However,
we do offer unique vintage clothing pieces that we upcycle by hand. Each of these items is one-of-a-kind.

Orders & Payments:

How can I purchase products from The Wise?: You can directly purchase our products on our website. Browse
through our collection, add the desired items to your cart, and follow the easy
steps to complete your purchase.

What are your shipping options and costs?: Our orders are shipped by DHL or PostNL. Costs vary depending on the
orders. You can view the exact shipping costs during checkout.

What is your return policy?: We understand that it is sometimes necessary to return a purchase. Please refer to our return policy for detailed information on the
process, conditions, and deadlines.

Shipping:

Do you offer international shipping?: Currently, we only ship to the Netherlands and Belgium.

What are the estimated delivery times for my order?: We aim to
deliver within 1-4 business days, however we are not responsible for any delays cost by our shipping partners.

Returns and Exchanges:

How can I return a product?: Please read our return policy for detailed instructions on how to return a product. We guide you through the process step by step.

Can I exchange a product for a different size or color?: Exchanges
are not possible with us. However, we do offer the option to choose a refund or a voucher so that you can pick something else from our
website.

Is returning free with you?: No, we do not offer free returns. Return costs are the responsibility of the buyer. We do this in the hope that this encourages more conscious buying and to shrinken our ecological footprint.